How to make an insurance claim

Asteron understands that if misfortune strikes, you need to receive all the help you can get, as quickly as possible.

For this to happen efficiently, you must gather and provide all the information that Asteron requires to assess your claim quickly, fairly and compassionately.

 Three easy steps to make a claim:

1. Contact Asteron on 1800 024 812 as soon as you think you have a claim, to discuss and determine the next steps.
2. Asteron will send you a claims kit. Gather the information requested in this kit as quickly as possible. Information needed will vary depending on the type of claim, and for example may include death certificates and medical reports.
3. Having received all required information, Asteron will process your claim and will keep you advised on its progress.  It is also important for you to tell Asteron of any changes to your circumstances during the claim process, so you can  be given advice or additional help to ensure you receive all the benefits to which you are entitled.

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